Backblaze Reviews

At some point my backup continued in a loop saying All Files backed up and a few hours later it found 300.000 files that weren't backed up. This continued for months and at some point figured I couldn't have that many files.

Contacted BB and they admitted it was a bug and my backup was obsolete and I had to start all over with a new license.

I should actually buy a new license but they gave me a credit on the new so I wouldn't pay for 2. It was very difficult to navigate through their systems and I needed help from them.

The supporter I first talked to told me how to establish a new backup as it was rather complicated and he specifically wrote: "This will allow you to add the second license without having to purchase it."

Took several months before backup was ready and back online and then they started charging me for BOTH backups even though the first one was dead and useless.

For months they illegally charged me FOUR times the price of ONE license!

I contacted them and suddenly they wrote in the case files that I had to remove the old backup to get a refund for only the last month. A stunt trying to 'legalize' they illegally over charged my credit card for months.

Writing back and forth they continued to claim that because I did not delete the old backup they charged me for 120 dkk instead of 28 dkk. through several months. FOUR times what ONE license cost. Every month. That's what they tried to 'legalize' by adding the note on refunding last months payment a few days ago.

They had a serious bug that rendered me with a dead backup and several months of backing fully up, back to where I was before their bug destroyed my backup. And a gigantic extra electricity bill.

These guys needs to be right rather than admitting they had a bug that caused me problems for months. They do not really care about customers. Not at all.

THEY had a bug and no matter how they twist what was written in the files THEY have to pay for that and make the transition as smooth as possible for the users. They failed utterly.

THEY HAD A BUG = THEY PAY THE COST! Not me!

This is the worst customer service I have ever experienced. It stinks so bad I hope it drains the company.

If I could I would give them MINUS five stars.

BTW. This is not the first time I have found bugs in their software. They deny and a few months later it is fixed. Don't trust them!

STAY AS FAR AWAY FROM THEM AS POSSIBLE!

Forgot I had an old computer with about 65mb of files on their system. I realised 5 years later and asked for a refund or at least a partial refund as they could see I hadn't backed up or accessed the files in that time but they refused.

Still working on backup after 5 DAYS! CUSTOMER SERVICE THE WORST. They explain they have NO PHONE NUMBER TO CAL. Can ONLY submit a ticket. Then they do NOT respond for up to 48 hours! Then they go dark. I have asked to be connected to a supervisor.... lol, right. Unimpressed.

I signed up for a £8 unlimited data plan and I end up switching over to another plan paying £20 a month? After 2 more payments were taken I canceled the plan and asked for a refund on the latest payment - they said no they couldn't as it was against their T&C's.

Lack of transparency, lack of clear plans and pricing makes for a very very dodgy company. Think twice about going with these guys please.

Restoring files kept giving wrong versions. Downloaded a recent backup, and some data was not up to date but from a long time ago.

I lost a hard drive and went into my Backblaze backups. While all the directories were present, about two thirds of the data was missing. This was after about a year connected to the drive. So I decided to cancel my subscription. What a mission! During the process they actually took another $111.32 even though I had four months paid up in my subscription.

I just had to put in my 2 cents worth here for Backblaze. I see some horrendous reviews, but I have not had that experience at all. Maybe I'm just lucky but I've been with Backblaze for over a year. I have multiple very large hard drives as I use my computer for video and audio tasks that consume a great deal of hard drive space. This is the one service I found, and I looked around a lot, that is affordable enough to backup all my hard drives and do it with ease. Basically set it and forget it. And I use 2FA and security with my files so that it is very hacker proof. I know it's not going to make an image and backup everything, but the main point is that the backups are always updating every day of my main important data. If I had to reinstall windows I can do that and then restore the data drives. I like that if there was ever a fire, flood or tornado etc, my data is backed up safe. The speed seems to be very good now that I have fiber optic from my IP.

Last year Backblaze charge my account after I had closed it, I had to do a dispute with my credit card company and change credit card numbers. And this year backblaze charged a family members credit card that I’m not even associated with that the card number or line of credit was never provided to Backblaze. So, after talking to the credit card companies, that means they would’ve taken my information and looked up family members information, and this is not legal.
If the company’s gonna go that far to steal credit card information, what are they doing with your private information that you back up?
These people are hackers, and the company was sold to someone else that used to be a good service but they shut off their customer service phone number and as far as customer service there isn’t any. If you need technical support they just email you articles they don’t actually answer your questions. So you’re much better off backing up your data yourself and locking it in a fire safe container. And safe yourself getting your finances hacked.

Don’t trust your data with this company!

A bug in their software meant they corrupted my whole backup and had to start again. At no point did they apologize for this - they just pointed me to a guide on how to delete my backup and start again - like it was perfectly normal for them to corrupt backups.

Obviously I decided to end my business with them - but they do not offer a way to cancel an automatic renewal - and you cannot delete your credit card info! So how do you cancel? You have to delete your whole backup before the end of your period - so you cannot get the full period you paid for.

It would be so easy for them to add a cancel renewal button and a delete credit card info button. The fact they don't is underhand tactics to make people accidentally continue paying.

Also it is against GDPR to not delete credit card info upon request - you cannot withhold a service from someone who does not wish to store their credit card details.

We've had Back Blaze for our company for 3 months. As of now we still do not have a back-up. We have three machines that have critical data on them, one being our server. We purchased their three computer option. All BackBlaze has done is try to get us to sign up for the free trial or purchase their service. As we have purchased their service, we are just trying to get the systems to back-up.
What complicated the process is that they have NO tech support.
We will be going back to Crash Plan.

Their support team only send pre-generated responses to your concerns. They failed to review our account utilization when their system fails to properly remove outdated files based on the set policy.

Also, their download costs are through the roof. We were charged several thousand when some 3rd-party unrelated to our company downloaded several 100TB of our data. They have no accountability for failures in their automated platform. Avoid like the PLAGUE!

Rude, avoidant know-it-all support staff. As you’d expect from any cliche “better-than-thou” IT support pastiche. Acting superior, offering minimal kindness or authenticity in their responses. Quoting BackBlaze “scripture” in robotic and blaise manner, and acting superior to the people that pay them and give them a business.

They do not backup applications, or SD cards. And there is no setting to enable these. And no desire to explain why, or push to make it happen. Useless app, that doesn’t back up your entire system. Run by stuck up and rude gatekeepers that seem to treat you like an inferior instead of the person paying to use their service, and paying their salary. Some mutual respect wouldn’t be difficult, would it?

I've been a Backblaze subscriber for years - but much like insurance, you can't ever truly know how good it is until you have a problem. Last week I had that problem - I lost 212GB of data, critical photos for a long term documentary project I'd been working on for four years. A stupid error by me - I overwrote a folder on top of another by mistake and didn't realise at the time. That night, my SuperDuper backup to my physical backup drive meant my mistake was replicated on my backup drive. Backblaze would also have copied the error - BUT - because they offer time machine backups, I was able to go back a week, find the original folder and download it all. It took a few hours - 212GB is a lot of data - but it all came through seamlessly and completely saved my bacon. I cannot recommend it highly enough!

I LOVE this backup company. I set up my backup several years ago and almost canceled it several times because I wasn't sure I needed it since I have Time Machine running. Then my computer crashed. Having Time Machine that wasn't enough. Having Backblaze allowed me to get to files from my laptop while my computer was being fixed, which took over a week. During that time, I couldn't access any of my files. If I hadn't had Backblaze, I would not have been able to get to what I needed. I've since used it when I need to work from home because I can easily get to files on my desktop when I need to. It's a great backup, and I will be keeping my backup with Backblaze for the foreseeable future.

I have asked for a Backblaze restore drive. It took a month to arrive due to postal issues on their end. Now I cannot even access my backup data due to a documented Western Digital issue. They ignore the fact and keep on saying to unlock it, which is exactly what is impossible to do, due to this error. Their customer care proposed me to do an action that would entirely remove my backup history from their storage data center, exactly now that I need the backup to be intact due to all the issues that I have been receiving. So, no backup on the drive, and delete the backup on their end as well, why not, in a way that they can blame me for. Also, they do not know that Backblaze does not backup a list of things hidden in their configuration files (on top of the ones that are configurable through their software) and you wouldn't know that until you need those files. Their customer care doesn't even know that (only their managers do) and you won't be told anywhere (if you are worried as you should, here they are, already configured extra exclusions without you knowing: search google for "backblaze advanced topic setting custom exclusions via XML"). I've been without my data for two months now, paid 130€ for the subscription and 200€ to receive my restore drive, and here we are. Your choice what you do with my information!